The complaint may be made by telephone, e-mail, mail or fax to the Ministry of Tourism using the contact information below:
From Québec City: 418 643-5959
Toll free: 1 800 482-2433 (from Canada and the United States)
By filling out this form found here on the Ministry of Tourism website
Ministry of Tourism – Secretariat
900 René-Lévesque East, Suite 400
Québec, Quebec G1R 2B5
The complaint is then sent to the AITQ, Tourism Industry Alliance of Quebec, which has been designated by the Ministry of Tourism to handle complaints.
The AITQ follows up with the person making the complaint, the Mont Tremblant lodging establishment in question. If the complaint involves aspects covered by the classification criteria, the CITQ will also be notified.
The CITQ will then notify the person operating the short-term rental that there was a complaint concerning the establishment’s classification criteria and it will be taken into account for the next classification visit.